Terms & Conditions
IMPORTANT
The following applies to all trips booked and organized by Getaway Fly Fishing. These terms and conditions and all other information from www.getawayflyfishing.com indicated on pricelists, for offers, travel plans and other travel documents comprise the basis of the agreement between the client and Getaway Fly Fishing ApS, CVR (Central Business Register) no. 39459493.
ARRANGEMENTS
Trip packages are arranged by Getaway Fly Fishing ApS in cooperation with local tour operators, guides, hotels, airline companies and other operators.
BOOKING
The booking of a trip is a binding agreement for the client, once the client orally or in writing has informed Getaway Fly Fishing that they wish to book the trip. The booking is a binding agreement for Getaway Fly Fishing once the deposit or a fixed fee is received by the due date stated on the invoice.
By booking a trip the client confirms those terms and conditions and/or those terms and conditions for the trip received by email and/or those terms and conditions stated in programs, price lists and/or on getawayflyfishing.com
We fully expect that the client will familiarize themselves with the publicly available information on climatic conditions at the selected destination prior to the given time of travel.
DEPOSIT AND FULL PAYMENT
When booking a trip – unless otherwise stated on the invoice – a 50% deposit of the total package cost (exclusive of any flights not included in the package) is due within 14 days to secure the reservation. Full payment for all trips is due 120 days prior to departure and start of trip.
When booking a trip more than 12 months before departure the deposit is 25% of the total package cost (exclusive of any flights not included in the package). The next deposit installment of 25% will be invoiced 12 months before start of trip.
Full payment for all Getaway Fly Fishing trips is due 120 days prior to departure and start of trip, unless otherwise stated on the invoice.
FLIGHT TERMS
Most often, flights are not included in the trip package (our Greenland trips are the exception – on those trips, flights from Copenhagen to Greenland is usually included in the trip package).
For any flights bought on behalf of the client by Getaway Fly Fishing, the terms and conditions stated by the airline company-/ies apply. Getaway Fly Fishing takes no responsibility for flight transports, and is only a facilitator between the airline company and the client.
TRIP PACKAGE PRICE
A trip package price includes the services specified for each destination. Allowances for special services may occur.
LOCAL TAXES AND CHARGES
All taxes and fees are already included in the trip price. However in many countries, airline or tourist taxes will need to be paid in cash on the spot. Individual countries may without or with short notice, amend or introduce new taxes and fees. Customers cannot demand repayment of any costs related to any taxes and fees from Getaway Fly Fishing.
CLIENT’S CHANGES
Unless otherwise stated, the following applies: For changes more than 90 days before departure, to the extent they can be complied with by Getaway Fly Fishing, a handling fee of EUR 100 per person is due. Subsequent changes shall be regarded as cancellation and a new booking. If the desired changes are not possible, Getaway Fly Fishing cannot be held responsible to the client for any loss.
CLIENT’S CANCELLATION
Unless otherwise stated, the following applies:
Client’s cancellation’s more than 12 months before departure is charged 25% of the package trip price exclusive of any flight.
Client’s cancellations less than 12 months before departure is charged 50% of the package trip price.
Client’s cancellation’s less than 120 days before departure: No refund.
If a trip package, a hotel reservation or any other service included in the price of the trip is subject to more stringent cancellation conditions, these will be applicable.
Any flight ticket issued at the time of cancellation will not be refunded.
If the full payment of a trip is not received at the latest 14 days after the first reminder from Getaway Fly Fishing it shall be regarded as a cancellation of the trip. Getaway Fly Fishing then has the right to cancel the trip from the supplier and/or to sell the trip elsewhere. This causes full loss of the by the client paid deposit.
TRIP CANCELLATION INSURANCE
Because many deposits and final payments for trip packages are non-refundable it is highly recommended that the client purchases a trip cancellation insurance in the event that the client has to cancel, postpone or reschedule the trip for any reason.
TRAVEL INSURANCE
The client is solely responsible for covering all costs in case of illness or hospitalization, etc., during the trip. We strongly recommend the client to have valid travel insurance to cover cancellation, medical emergencies and repatriation when travelling with us.
THE CLIENT’S RESPONSIBILITIES
It is the client’s responsibility to provide a valid passport and any visa and/or vaccination necessary for the completion of the trip. Also, the name in any flight ticket must be identical with the name in the passport. Most often it is not possible to change the name on a flight ticket after booking it, and discrepancies between names in the passport and on the ticket can lead to rejection at flight check-in.
It is the client’s responsibility to ensure that all names are correct and match those in the passport. Furthermore, it is the client’s responsibility immediately after receipt of invoice and/or travel documents to check that these are in accordance with the ordered, and that first and last names on the invoice, tickets and other travel documents are correct and in accordance with each other.
Getaway Fly Fishing accepts no responsibility whatsoever for any consequences the submission of inaccurate or incomplete information may lead to.
ABOUT FLIGHT TICKETS
If a client wishes to let Getaway Fly Fishing arrange their flights, they should be aware of the fact that flight tickets, unless otherwise stated, often cannot be changed and/ or reimbursed. Getaway Fly Fishing is acting only as a facilitator for the involved transport company/-ies, and the transport company/-ies are solely responsible for correct completion of the transport.
Getaway Fly Fishing accepts no responsibility for any costs as a result of any non-performance by the transport company/-ies.
FLIGHT TIMES ON TRAVEL ITINERARY AND TICKETS
The tickets and the itinerary with the specified times is always in local times in each country. Always check departure times in the sent travel documents. The customer shall contact Getaway Fly Fishing immediately, if the times are different from the original booking/confirmation so that Getaway Fly Fishing are given the opportunity to correct any errors in due time.
PASSPORTS, VISAS AND VACCINATIONS
The client will be informed about matters relating to passports, visas and health conditions that must be fulfilled for the trip to take place at the conclusion of the agreement. Getaway Fly Fishing’ information applies to travellers with Danish passport. If a client doesn’t have a Danish passport, it is the client’s responsibility to obtain this information from his country’s embassy/ consulate or similar bodies. Getaway Fly Fishing assumes no responsibility for the consequences of the client’s incorrect or missing information.
Note that even transit often requires a visa. In non-EU countries a passport must usually be valid for six months after homecoming.
TRANSFER OF A TRIP
The transfer of a trip to another person, because of rules, which apply to activities delivered by the Getaway Fly Fishing subcontractors, could be deemed not possible. If it is possible to transfer the trip to another person Getaway Fly Fishing can do so (for a fee), but would have to be consulted well in advance to be able to resolve the situation.
NO-SHOW AND UNUSED SERVICES
If the client has not cancelled the trip, and/or if the client doesn’t show at the specified time and place for the outward or return journey, or if the client can’t join or complete the trip due to lack of travel documents, including flight tickets, vouchers, necessary visas, vaccination certificates etc. Getaway Fly Fishing would be entitled to claim credit from the client for the total price of the trip.
If the client fails to attend the booked transport, to use activities that are ordered, the client cannot claim compensation for these unused activities.
COMPLAINTS DURING THE TRIP
Any complaints during the trip will have to be conveyed to the relevant airline, hotel, Getaway Fly Fishing’s representative or partner on site within a reasonable time after the client has found a possible error, so it is possible to correct the error immediately and with minimal inconvenience to the client. Clients shall have to secure documentation of the complaint, if the error is not corrected promptly and the client may wish to claim compensation from Getaway Fly Fishing at a later stage.
A lack of documentation means that the right to compensation at a later date is lost and non-valid. Requirements regarding the error, which could not be resolved locally, must be issued to Getaway Fly Fishing within a reasonable time after arriving home.
Getaway Fly Fishing accepts no responsibility for any agreements / promises between another travel agent and the client, in the event that part of the trip is bought from a different travel agency other than us.
Getaway Fly Fishing accepts no responsibility for changes or delays, as a result of breach of contract, strike, terror, crime, natural disasters, bad weather, pandemic or issues we have no control over (Act of God). Getaway Fly Fishing can under no circumstances be held responsible for completely or partially destroyed, stolen or lost luggage.
Getaway Fly Fishing cannot be held responsible, if authorities or any other local body change the fishing regulations after the trip is sold to the client (for example, close fishing for certain species during the time the trip takes place).
GETAWAY FLY FISHING’ CHANGES IN PRICE
Getaway Fly Fishing reserves the right to implement necessary changes due to lack of bookings or other causes. A trip with Getaway Fly Fishing can be cancelled with 20 days prior notice. If Getaway Fly Fishing does not offer an adequate replacement trip to the client’s satisfaction, the client will be refunded the amount paid, but Getaway Fly Fishing cannot be responsible for any additional requirements.
Getaway Fly Fishing reserves the right, after booking of a trip, to change the price due to changes in transportation costs (e.g. fuel prices, taxes, fees and airport landing or take-off fees), foreign exchange rates, purchase prices and rates used to calculate the cost. In the event of a variation in price, the consumer is notified as soon as possible, and no later than 20 days prior to departure. A price increase of more than 15% of the total price at the time of ordering, entitles the consumer, without further delay, to write to Getaway Fly Fishing to cancel the tour and require the entire amount paid back. If cost reduction changes occur after the trip has been booked and confirmed, Getaway Fly Fishing is not required to pass on a price reduction.
JURISDICTION
Any claim against Getaway Fly Fishing shall be settled in accordance with Danish law. Claims that cannot be settled by Rejse-Ankenævnet (the Danish Travel Appeals Board) must be settled by Sø- og Handelsretten (The Maritime and Commercial High Court / Das See- und Handelsgericht) in Denmark.
Updated September, 2024.